CRB CERTIFIED RETAIL BANKER 2021
A Certified Retail Banker will be able to:
• understand customer psychology and build enduring and profitable relationships with customers.
• deliver customer solutions that improve customer outcomes and customer trust.
• analyze product profitability in order to focus on optimal value creation.
• assess and manage the bank’s risks.
• have an understanding of key value drivers, KPIs and financial reports.
• achieve real improvement at an operational level, improve results and achieve profitable growth.
Unique benefits of our programme:
• Offers a flexible, convenient and scalable learning solution which can be aligned to meet your organization’s strategic business and learning objectives
• Provides a common body of knowledge leading to improved communication,
faster learning and an agile organization
• Allows for practical implementation
• Provides the tools to improve overall employee engagement
• Provides a talent management and succession planning tool that equips your future leaders with the knowledge and skills to take your business forward.